Privacy Policy
At Check Engine, we value your privacy and are committed to protecting the personal information of our users, service providers, and merchants. This Privacy Policy explains how we collect, use, store, and protect your information when you use our application.
By using the Check Engine application, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Mobile number
- Email address
- Encrypted password
- Profile photo (optional)
- Date of birth (if provided)
- Vehicle information
Vehicle Information
- Vehicle make
- Model
- Manufacturing year
- License plate number (when required)
- Vehicle Identification Number (VIN) (optional)
Service Provider Information
- Business name
- Workshop information
- Commercial registration or identification
- Professional licenses
- Certifications
- Business location
Merchant Information
- Store information
- Commercial registration
- Contact information
- Product information
Payment Information
The application does not store users' debit or credit card information. All payment transactions are securely processed by authorized third-party payment service providers.
Usage Information
- Device type
- Operating system
- IP address
- Application activity
- Visited pages
- Error reports
- Usage duration
2. How We Use Your Information
We use your information to:
- Create user accounts.
- Provide application services.
- Process maintenance requests.
- Manage bookings.
- Connect users with service providers.
- Process spare parts orders.
- Send notifications.
- Improve our services.
- Provide customer support.
- Prevent fraud.
- Comply with legal obligations.
3. Location Information
The application may access your location to:
- Find nearby technicians.
- Locate nearby workshops.
- Request towing services.
- Improve service accuracy.
- Provide location-based services.
You may disable location access through your device settings; however, some features may not function properly.
4. Camera and Microphone Permissions
The application may request access to:
- Camera for capturing vehicle issues and conducting video consultations.
- Microphone for voice and video communication with technicians.
These permissions are used only with your explicit consent.
5. Information Sharing
Your information may be shared with:
- Automotive technicians.
- Repair workshops.
- Spare parts merchants.
- Towing service providers.
- Payment service providers.
- Shipping companies for spare parts deliveries.
- Government authorities when required by applicable law.
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate security measures, including:
- Data encryption.
- Encrypted passwords.
- Secure servers.
- Access control.
- Security monitoring.
- Regular backups.
However, no electronic system can guarantee absolute security.
7. Cookies and Tracking Technologies
The application may use cookies and similar technologies to improve performance, analyze usage, and personalize the user experience.
8. Notifications
We may send notifications regarding:
- Order status.
- Price quotations.
- Maintenance appointments.
- Promotional offers.
- Important updates.
Users may disable notifications through their device settings.
9. Data Retention
We retain personal information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
10. User Rights
Users have the right to:
- Access their personal information.
- Update their information.
- Request account deletion.
- Request deletion of personal data where legally permitted.
- Object to certain data processing activities.
11. Service Provider Verification
Check Engine verifies the identity and documents of service providers and merchants before activating their accounts to help maintain service quality and platform reliability.
12. Children's Privacy
The application is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.
13. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Updated versions will be published within the application, and continued use of the application constitutes acceptance of the revised policy.
14. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact the Check Engine support team through the official communication channels available within the application or via the official website.
